Frequently Asked Questions

Cellar Pass Questions

Can I switch between Grand Cru and Cru levels?
The short answer is YES! However, if we have a waitlist for our Grand Cru level, we may not be able to switch back to the Grand Cru level until the space opens again.

What’s the difference between Grand Cru and Cru? Our Grand Cru level includes the private event called a Pick Up Party. Your membership in the Grand Cru level entitles you and one guest to attend a Pick Up Party and enjoy the six wine flight and a four course meal. The Cru level entitles you to 2 complimentary flights of wines during a specified two week period. The Grand Cru members do NOT get the complimentary flight wines during the two week period, as they will enjoy the flights during their Pick Up Party.

Can I have a guest enjoy one of my flights?
You are entitled to a total of two complimentary flights during the specified dates and may use them for you or you and a guest as long as the Cellar Pass Cru level member is present. You may order both of your complimentary flights in one visit or split them up over multiple visits. You, the cellar pass member, must be present to receive the complimentary flights. If the Cellar Pass Cru membership is only in one name and your significant other or spouse would like to use them, that is acceptable. If you are unable to visit Twisted Vine during the specified dates for complimentary flights, you may send a guest in your place with prior approval from Cellar Pass Manager. Approval can be obtained in advance by emailing cellarpass@twistedvinewines.com.

What are the flight wines?
The flights specified for the Cellar Pass Cru members will be a make up of the 6 wines we offer for wine club. Typically the flights will be one mixed and one red flight. You may use your two complimentary flights as you see fit — either one of each or two of the same.

How can I change from Grand Cru and Cru levels? Any changes to membership must be emailed in to cellarpass@twistedvinewines.com

Can I cancel my membership? NOOOOO! Just teasing, if you must leave us, please email your cancellation to cellarpass@twistedvinewines.com.

Can I bring additional guests to the pick up party?
We love our Cellar Pass members and love that you want to share our Pick Up Party with those you love. We will do our best to accommodate your additional guests, however, when space is limited, seats are guaranteed to our Cellar Pass Grand Cru members first and then we do our best to accommodate additional guests. Each additional guest (not including the one guest you are alloted to bring to a Pick Up Party) will be charged $60.00 plus tax each.

What happens if I am Grand Cru member and I miss the pick up party?
Well that’s a bummer! We know you love the Pick up Party! If we are able to accommodate in another capacity, we would love to try to do so. Each instance will be reviewed on a case by case. To discuss options you may email to cellarpass@twistedvinewines.com.

What happens if I am a Cru member and miss the window of time to enjoy the complimentary flight wines?
We truly do love our members and do our best to make accommodations when possible, unfortunately, this is not an instance when we can extend anything further. The two week window is the only period we guarantee to have the wines on hand for tasting and due to the system being monitored by our Point of Sale software, we are unable to track or monitor the flights outside of the two week period. If you know in advance you will miss the two week period, you may email cellarpass@twistedvinewines.com to get approval to have a guest come in your spot.

What happens when there is a waitlist?
WE ARE LOVED! We will cap our Grand Cru and Cru levels in order to ensure the highest and best quality for our wine club members. If you are on the waitlist for the Grand Cru program, and a spot opens up, we will take waitlist members from our Cru level first. If the Cru level is on a waitlist, we will email open availability to those on a waitlist on a first come, first serve basis.

Am I am able to switch party dates after I RSVP’d?
All changes to RSVP dates and times must be confirmed with Shannon@twistedvinewines.com If you show up to a party that you did not RSVP and we are not able to accomodate you, we will have to turn you away.

What will happen if I don’t RSVP to the pick up party?
A no responses to the RSVP requests will receive follow up emails from the Cellar Pass manager up until the charge date. If you do not respond and show up to a party, you may be turned away if we are unable to accommodate you.

Can I make changes to my account by logging on to Cellar Pass on the website?
Currently the only change you can make is to update your credit card on file. All other changes must be communicated via email to cellarpass@twistedvinewines.com.

Can I get a refund after my card has been charged?
The potential refund will be reviewed on a case by case basis.

What does the 15% discount apply to?
USE YOUR DISCOUNT! The 15% discount applies to most retail purchases (some exceptions would include the candles and other special merchandise). It also applies to your dine in check for you and a guest. It will not be applied to parties more than 2.

Can I purchase a gift membership?
Yes, you can purchase a gift membership of either the Grand Cru or Cru levels pending that neither is on a waitlist. You can either sign up online or contact cellarpass@twistedvinewines.com.

Can I put my membership on hold?
You may put your membership on hold for 1 round. However, if we are on a waitlist, you may not be able to return to the same level of membership prior to the hold. You can place your membership on hold by emailing cellarpass@twistedvinewines.com.

General Questions

Do you have an age limit?
Yes, we are a 21-years and over establishment.

Can I bring someone under 21 years of age if they do not drink?
No, you must be 21-years or older to enter the premises, this includes the patio, and event attendance.

Do you have Gift Certificates?
Yes, gift certificates can be purchased in person.

Do you have outdoor seating?
Yes, we have an outdoor patio that can also be reserved for large groups of 10+, or events when reservations are made in advance.

Do you have a corkage fee?
Yes, the corkage fee is $25.

Do you sell hard alcohol or mixed cocktails?
No, we are a wine and beer establishment. On weekends we also offer mimosas.

Can I purchase a bottle of wine to take home?
Yes, we have a wide variety of wine bottles for purchase in the shop.

Do you sell gift bags for the wine?
Yes, we have a selection of gift bags available for purchase in the shop.

Do you have clothing and merchandise?
Yes, we sell shirts and hats. Please ask you server for more information and available sizes and colors.

Do you accept reservations?
All seating is first come first serve. We only accept reservations for groups of 10 or more that are made in advance with approval. Please call or fill out our reservation form to learn more.

Do you host events?
Yes, we host a variety of events from birthday parties to weddings. We also offer catering and sommelier services both onsite and offsite. Please refer to our Catering & Sommelier Services page for more information.

Do you have a wine club?
Yes, we offer the Cellar Pass. Its our version of wine club, but with additional perks and member benefits. Learn more about the Cellar Pass here.